Frequently Asked Questions
General
What are the benefits of your viscose from bamboo?
Not all viscose from bamboo sheets are the same. Similar to other textiles, there is every type of quality from terrible to unbelievably great. Cozy Earth isn’t just another sheets company. We only focus on producing the “unbelievably great” and avoid everything else. This is what has helped us develop a fiercely loyal customer base. We can’t speak for the other companies’ fabrics, but we have gone to great lengths to verify that our viscose from bamboo fabric and fiber is responsibly sourced, temperature regulating and wicks moisture while you sleep. With our bedding you sleep at the perfect temperature – never worry about hot flashes again!
Do you have any discounts going on right now?
From time to time we do offer promotions via email, so sign up for our email list and you’ll receive them too! One promotion we always have going is our bundles, where you can save an additional 5% when you purchase 3 or more items.
I noticed your Cozy Earth products are a bit more expensive than others out there, what’s the difference?
From a practical point of view, Cozy Earth fabrics are noticeably softer, longer-lasting, and better at regulating temperature than other products. It’s a difference you can feel in any side by side comparisons, even when compared to other viscose from bamboo sheets. We invest more in working directly with every single supplier from seed to finished sheet. This means we personally know and regularly communicate with the farmers, the fiber producers, the yarn makers and weavers, treatment facilities, bag makers, label makers…and so on. This access is unprecedented in the bedding industry and it allows us to make unique and better products that will never pill, shred, or change feel when washed. It’s premium-quality luxury bedding, acutely managed from start to finish. In addition, we personally ensure good working conditions and fair labor practices. Our fiber process recycles water and does not release waste into the environment. Additionally, we avoid the use of caustic chemicals unlike most brands. The result of all of this work is the softest and highest quality viscose from bamboo fabric, fiber, and silk made today.
Do you use any harmful dyes or chemicals?
We typically avoid dyes, but when needed, we only use responsible dyeing practices and ensure all of our products are free of harmful chemicals.
Why is your viscose from bamboo better than the rest?
Cozy Earth is the world’s leader in responsibly sourced, authentic, high-quality viscose from bamboo textiles. Our thousands of 5-star reviews and unpaid celebrity endorsements speak for themselves. Our bedding and clothing are crafted softer and stronger with quality that exceeds anything else on the market today.
How can I speak to someone?
We would love to hear from you! Live chat with us on our website or send us an email at support@cozyearth.com
How do I remove myself from the mailing list/newsletter?
To unsubscribe from texts respond STOP to any promotion you receive. The unsubscribe from emails you can click the unsubscribe link at the bottom of the email, or update your notification preferences here.
Are We Made Too Much Products final sale?
Please note that products featured on our We Made Too Much Sale are non-refundable. Please double-check your sizes; no returns or exchanges will be accepted.
BEDDING
Do your sheets pill? Do your comforters/pillows lump?
Nope. Our bedding, towels, and clothing are all warrantied against pilling, abnormal rips and tears, and workmanship defects. Our comforter and pillow fill will also never divide or shift, unlike down feathers. Additionally, you can rest assured any defects are covered and replaced immediately. We stand by our products’ premium quality and longevity.
How do I wash my Cozy Earth products?
All of our bedding is stain-resistant and easy to wash and care for. Washing instructions can be found here.
What’s the difference between the viscose from bamboo comforter and the silk comforter? Which one should I choose?
Both comforters wick moisture, keep you feeling less humid and much cooler. The difference is the general feel and your personal preference. Do you prefer a larger, fluffy, down-feeling comforter? If so, go with silk. It’s extremely luxurious, puffier, and mushier. Do you prefer a comforter with a thinner profile to cuddle you up but not too full? The viscose from bamboo comforter is like a super soft quilt and it’s perfect for those who want something that is never going to get too hot.
What are the dimensions of your comforters, sheets, pillows, etc.?
All our product dimensions are listed on the website size chart.
Do you have a high thread count?
The short answer is yes. But, we’re going to let you in on a little secret. The notion that thread count is always an accurate measurement of softness, strength, and quality is totally inadequate. Any master fabric-maker can tell you that developing premium quality fabrics requires years of R&D to find the right recipe of fiber, yarn, weave, technology, consistency, and quality control. That attention to detail is what Cozy Earth prides itself on and is known for. We’ve literally spent years fine-tuning our fabrics so they ‘wow’ you from the moment you open your delivery to every night after.
What’s the difference between the Standard Fill and the Extra Fill comforters? Which one should I choose?
Most people find the Standard Fill to be the perfect temperature and weight. It reduces humidity that makes us feel too hot or cold and instead stays warm, dry, and cozy all night long. For those customers who are extremely cold-natured, live in a drafty home, sleep with the thermostat below 60 degrees, or live in a particularly cold climate may want to consider an Extra Fill Comforter since it has 30% more filling and has a nice bump of insulation. Keep in mind you have 100 days to try it out. If you’re not satisfied, you can return it for a full refund or exchange it.
How do I put on the duvet cover? How is yours easier?
Our duvet covers are super easy to put on, you just need to know the trick. All of our duvet covers come with handy snap ties at the corners and midpoints that perfectly match up to anchor loops on our comforters. Once you secure them the comforter will never shift or move inside the duvet cover. For the easiest way to put on the duvet cover follow the steps below:
Turn duvet cover inside out and lay it on the bed with the opening at the top of the bed. Lay your comforter on top. Connect all ties from the duvet cover to the matching loops on the comforter. Start at the bottom and roll the comforter and the connected duvet cover towards the opening of the duvet cover at the top of the bed. Once you’ve rolled all the way up to the duvet cover opening, reach inside the opening, grab the entire roll, pull it through the opening, and then unroll it. Your duvet cover is now right-side out and the comforter is secure on the inside. Call or live chat with us if you have any trouble. We’re here to help!
BATH
Can I use bleach on my towels/washcloths/bath mat?
No. The bleach can discolor the viscose bamboo fibers and blemish the fabric.
Will skincare/makeup products with benzoyl peroxide bleach the towels?
Yes. If you do have products with those ingredients, we recommend using our white towels.
Can Cozy Earth monogram or embroider my towels?
No.
Do your towels pill?
Nope. Our bedding, towels, and clothing are all warrantied against pilling, abnormal rips and tears, and workmanship defects.
Do you use any harmful dyes or chemicals?
We typically avoid dyes, but when needed, we only use responsible dyeing practices and ensure all of our products are free of harmful chemicals.
Why is your viscose from bamboo better than the rest?
Cozy Earth is the world’s leader in responsibly sourced, authentic, high-quality viscose from bamboo textiles. Our thousands of 5-star reviews and unpaid celebrity endorsements speak for themselves. Our towels, bedding, and clothing are crafted softer and stronger with quality that exceeds anything on the market today.
Does your bath mat have a rubber backing?
No.
PRODUCT CARE
Loungewear and Sleepwear
Machine wash cold, normal detergent, no fabric softener, no bleach. Machine dry normally, for best results use with our Wool Dryer Balls. To minimize wrinkles, remove from dryer and put on hangers promptly.
Comforter and Mattress Pad
Spot clean or dry clean. For machine washing: Rinse cycle only, do not spin. Machine dry on delicate, low heat, or hang dry. TO AVOID THE CLUMPING OF FILLING, add 2-3 of our Wool Dryer Balls when machine drying and try to wash and dry in a commercial-sized dryer and washer. Use of a protective duvet cover is strongly recommended and required to validate manufacturer’s extended warranty. Regular or excessive washing of our comforters is unnecessary if you are using and washing your protective duvet cover. For questions or more detailed care instructions, please contact us at support@cozyearth.com.
To Naturally Freshen: Hang dry in mild to moderate sunlight once every 3-5 months for 1-3 hours
Silk Comforter and Silk Pillow
Spot clean or dry clean. For machine washing: Rinse cycle only, do not spin. Machine dry on delicate, low heat, or hang dry. TO AVOID THE CLUMPING OF FILLING, add 2-3 of our Wool Dryer Balls when machine drying and try to wash and dry in a commercial-sized dryer and washer. Use of a protective duvet cover is strongly recommended and required to validate manufacturer’s extended warranty. Regular or excessive washing of our comforters is unnecessary if you are using and washing your protective duvet cover. For questions or more detailed care instructions, please contact us at support@cozyearth.com.
To Naturally Freshen: Hang dry in mild to moderate sunlight once every 3-5 months for 1-3 hours.
Sheets, Duvet Covers, and Pillow Cases
Machine wash cold, normal detergent, no fabric softener, no bleach. Machine dry normal, for best results use with our Wool Dryer Balls. For additional questions contact us.
RETURNS & EXCHANGES
Can I return my order?
You can return bedding products purchased on cozyearth.com within 100 days of your original purchase and non-bedding items within 30 days. To start a return, simply click here or contact us at support@cozyearth.com. Please note,
*(Domestic Returns) A processing fee will be deducted: 3% of the refund value or $11.99—whichever is greater.
Customers outside the U.S. are responsible for return shipping costs for returns/exchanges.
What is your refund policy?
Refunds are processed after we receive and inspect the returned items. Once your return has been processed, the refund will be issued to your original payment method within 14 business days.