Cozy Earth is committed to protecting your online privacy while providing you with a useful web experience. This Privacy Policy (the “Policy”) describes how your personal information is collected, used and shared by Cozy Earth when you visit our online properties, including our website at https://cozyearth.com, our social media pages or handles, and any websites or mobile applications that link to it (the “Sites”).
This Policy does not override any specific contracts agreed to by the parties and relationships that may be governed by further privacy agreements. If you are engaging with us on behalf of others in your company or otherwise providing the personal information of others, by engaging with us, you acknowledge and agree that you have the consent of those individuals.
We may change this Policy from time to time. If we do, we will notify you by posting the updated version. With the use of our Site, you consent to the collection, use, and disclosure of your personal information by Cozy Earth in accordance with the terms of this Policy.
Notice at Collection
Cozy Earth may collect or process various categories of personal information, such as when you use our Sites. The Information we collect section contains information on the categories of personal information collected, which generally includes: personal and online identifiers; financial information; commercial information; internet or other electronic network activity information; and sensitive personal information such, as precise geolocation information, your state ID card, or health information. We collect this information to provide, maintain, and improve our products and Sites, including your online ordering experience, and for other reasons listed in Purposes of Processing and How we share and disclose information. We will retain your information for as long as needed to fulfill the purpose for which it was collected and to comply with our legal obligations, resolve disputes, and enforce our agreements, as outlined in How long we keep your data. We only collect sensitive personal information to provide our Site or Solutions and we delete this information as soon as our Solutions are complete. We may disclose your personal information as outlined in the section How we share and disclose information. We may sell or share Commercial and Financial Information, Internet Activity, Online Identifiers, and Personal Identifiers. To exercise your right to opt-out of the sale or sharing of your personal information for targeted advertising, please click here, or contact us to limit our use of your sensitive personal information.
Information you provide to us
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Location Information, including general location data
- Inferences from Other Data, including inferences created from other personal information collected
Browser Cookies
We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you’ve added to your cart. We also use third-party cookies, such as Google Analytics, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings. To opt-out of the vendors we use for cross-device linking, go to the Digital Advertising Alliance’s Choices page at www.aboutads.info/choices and perform a global opt-out on each browser and device that you would like to be opted out on. To opt-out of our interest-based advertising online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page here and perform a global opt-out.
The “Do Not Track” (DNT) privacy preference is an option that may be made available in some web browsers allowing you to opt-out of tracking by websites and online services. At this time, global standard DNT technology is not yet finalized and not all browsers support DNT. We therefore do not recognize DNT signals and do not respond to them.
Information from other sources
We may collect personal information about you from third-party sources, including Other consumers (e.g., referrals) and Retail Partners.
The categories of information we may collect include:
Other consumers (e.g., referrals)
- Personal Identifiers, including Name and Email address
Retail Partners
- Personal Identifiers, including Name and Postal address
- Commercial Information, including Purchases
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.We generally retain data according to the guidelines below.
| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity | We delete or anonymize data concerning your use of our website within 10 years of collecting it. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 10 years from your last purchase with us. We may keep data beyond this period in anonymized form. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases, Credit or debit card number | We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Inferences created from other personal information collected | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Internet Activity, Purchases, Inferences created from other personal information collected | We retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers, Internet Activity | We retain records related to privacy requests for a minimum of 24 months following the completion of the request. |
| Data we collect for security purposes, including Name, Email address, Online Identifiers, Purchases | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Conducting Surveys
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Meeting Compliance & Legal Requirements
- Operating our Website or Mobile Apps
- Organizing & Managing Data
- Processing Payments
- Providing Customer Support
- Security and Troubleshooting
- Sending Promotional Communications
- Tracking Purchases & Customer Data
Security
We take reasonable physical, technical, and organizational measures to safeguard and secure any personal information you provide to us. Please understand, however, that no data transmissions over the internet can be guaranteed to be 100% secure due to the inherent risks of data transmission over the internet. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you understand that any information that you transfer to us is done at your own risk. If we learn of a security system breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. We may post a notice via our Site if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
If you register with our Sites, you are responsible for maintaining the security of your password at all times and you are responsible for activity occurring while logged into your account. You may gain access to and review your personal information by accessing your account.